Cancellation policy

This Subscription Policy describes the terms and conditions applicable to subscription products offered by Elixir Aesthetics ("we", "us", or "our") through shopelixiraesthetics.com (the "Site"). By purchasing a subscription product through our Site, you agree to this Subscription Policy and our applicable Terms of Service, Privacy Policy, and any other policies referenced on the Site.

Please read this Subscription Policy carefully before purchasing any subscription products. If you do not agree to this Subscription Policy, please do not purchase or participate in any subscription offerings through the Services.

Certain products available on our Site may be offered on a recurring subscription basis ("Subscription Services"). Subscription Services are designed to automatically deliver products to you at the frequency selected during checkout.

By enrolling in a subscription, you authorize us and our third-party payment processors to charge your selected payment method on a recurring basis for your subscription orders, including applicable taxes and shipping fees, until you cancel your subscription.

Subscription details, including billing frequency, pricing, and delivery intervals, will be displayed at checkout before purchase.

Your subscription will automatically renew at the end of each billing cycle unless canceled prior to your next scheduled billing date.

By purchasing a subscription product, you acknowledge and agree that:

You may receive reminder or renewal notifications where required by applicable law.

You may manage your subscription at any time through your customer account, subscription management portal, or by contacting us using the contact information listed below.

Depending on the subscription product and platform capabilities, you may be able to:

Changes to subscriptions must be made before your next billing date to apply to the upcoming order.

You may cancel your subscription at any time before your next recurring billing date.

If a recurring order has already been processed or fulfilled prior to cancellation, that order cannot be canceled and the cancellation will apply to future recurring orders only.

We reserve the right to cancel subscriptions at our discretion, including in situations involving suspected fraud, abuse, payment failure, product unavailability, or violations of our policies or Terms of Service.

We reserve the right to modify subscription pricing, shipping fees, product availability, discounts, or billing frequencies at any time.

If we make material changes to your subscription pricing or billing terms, we may notify you using the contact information associated with your account where required by applicable law.

Continued participation in the Subscription Services following such changes constitutes your acceptance of the updated pricing or billing terms.

If your payment method cannot be processed for a scheduled subscription order, we may:

We are not responsible for any bank fees, overdraft charges, or other charges incurred due to failed or recurring payment attempts.

Subscription orders are shipped according to the delivery frequency selected during checkout.

Delivery dates are estimates only and may be affected by carrier delays, inventory shortages, weather events, holidays, or other circumstances outside our control.

We reserve the right to substitute, delay, or discontinue products included in Subscription Services at any time.

Subscription purchases are subject to our Return and Refund Policy.

Due to the nature of skincare, beauty, and aesthetic products, certain products may not be eligible for return or refund once opened, used, or delivered, except where required by law.

Refunds will not be issued for recurring orders that have already been processed or shipped prior to cancellation requests.

We may update this Subscription Policy from time to time, including to reflect operational, legal, or regulatory changes.

We will post the revised Subscription Policy on the Site, update the "Last updated" date, and take any additional steps required by applicable law.

Your continued use of the Subscription Services following any updates constitutes your acceptance of the revised Subscription Policy.

Should you have any questions about this Subscription Policy or your subscription, please call 813-219-1876 or email us at shop@elixiraestheticsmedspa.com or contact us at:

Elixir Aesthetics
2908 West Azeele Street, Suite B
Tampa, FL 33609
United States

Updated May 2026